Service & Support

BioServe Programs

BioDot Technical Support is an integrated team of experienced individuals working towards a common goal: providing customers with high-performance systems, effi cient installation, and superior technical support.

Preventative Maintenance Programs

Scheduled Preventitive Maintanence (PM) calls increase system reliabilty and performance. Thorough PM procedures include cleaning, inspecting, adjustments and calibration to published factory specifi cations. Minor problems are corrected to prevent catastrophic failures that jeopardize valuable materials and productivity.

Extended Warranty Progams

BioServe Total Programs

BioDot Total provides full service support for your system by combining Extended Warranty with a pre-scheduled Preventative Maintenance (PM). Budgeting is simplifi ed as service costs are fi xed for the duration of the agreement, order processing is minimized and scheduled PM calls increase system reliabilty and performance.

Installation & Operational Qualification Programs

BioDot’s Installation Qualifi cation (IQ) and Operational Qualifi cation (OQ) service ensures your instrumentation and software is installed correctly and functions according to BioDot’s specifi cations. It also confi rms that all functionality operates as intended by BioDot.

Installation Qualification (IQ)

This qualifi cation is performed on site and during the time of installation. It documents the key aspects of the installation and verifi es compliance with BioDot’s specifi cations and safety parameters. In order to qualify for an IQ Certifi cate, this procedure must be performed by a certifi ed BioDot service engineer.

Operational Qualification (OQ)

Operational qualifi cation is performed subsequent to installation, after major maintenance or modifi cation of the instrument, or can be based on a customer-specifi ed quality schedule. It documents that the instrument performs consistently throughout the BioDot-specifi ed operating ranges.

Application Support & Service

BioDot recognizes that its customers have a wide range of applications, each of which may require technical support for adapting the BioDot equipment and technology to their unique needs. In order to serve these customer need, BioDot has established application laboratories in North America, Europe and China. The application laboratories are staffed with qualifi ed application specialists and equipped with a full range of demonstration equipment. The equipment includes dispensing technologies with environmental control, vision systems, as well as cutting and slitting technologies and lamination and assembly technologies.

Proof of Concept Programs

BioDot recognizes that in many applications, it is important to make an assessment prior to making a capital investment. Using our applications laboratories in either North America, Europe, or China, and our application team of Scientists, we give you an opportunity to do just that. Application studies can be designed with a simple dispensing test or a more detailed study analyzing parameters that could effect results.